Frequently Asked Questions
What is TrafficCleaner?
TrafficCleaner is a unique IP filtering service that helps you select your traffic and this way cuts down your costs while increasing and generating more profits.
What is an IP address?
Every computer which is connected to the Internet is assigned an IP (Internet Protocol) address, which is more or less a unique identity of the computer (or the computer network).
What type of internet business should use TrafficCleaner?
Any kind of internet business will profit using TrafficCleaner, thus should use it. Even a non profit organization can reduce costs and enhance server resources with it!
What is site integration?
To be able to filter the traffic of your website, you have to place a short html code into your website. Once you signed up for free, you can copy/paste the code from your account.
Does it matter if I have a static (html) or a dynamic site (php, asp, etc.)?
No! TrafficCleaner can be integrated easily in literally any website.
How does the filtering works, technically?
We provide both simple and advanced filtering methods. For the simple method we use an IFrame technique to check your visitors IP addresses. This technique ensures that the IP checking happens directly on your site (the visitor does not leave your site!).
When a visitor enters your website, the IFrame is loaded together. The IP address will be checked according to your "Filter settings". If the visitor is "allowed", nothing will happen and the visitor can browse your site as normal. If instead the visitor is "NOT allowed" (based on country, your own custom block list or proxy settings), he will be "filtered out" from your page and will be forwarded to the alternative URL you have set in your „Filter settings”.
The advanced IP checking method is thought for experienced webmasters and developers. Your website forwards the visitors' IP address to our server and our server will reply with the location (Country, Region, City, Longitude, Latitude) and technical (blacklist, whitelist status) data of the IP address.
What methods of IP filtering do you provide?
• Custom IP filtering: You can create your own block and white lists of IP addresses. IP addresses placed on these lists will always be blocked (for block list) or allowed (for white list), when they enter your site.
• Country - IP filtering: You can set which countries you want to block/allow. Visitors will be blocked/allowed to visit/browse your site based on your „Country IP filtering settings”.
• Proxy detection: due to increased usage of proxy servers by fraudsters, we allow you to define how you want to handle proxy servers.
• Advanced IP checking: is for experienced webmasters and developers. Your website forwards the visitors' IP address to our server and our server will reply with the location (Country, Region, City, Longitude, Latitude) and technical (blacklist, whitelist status) data of the IP address.
Do the visitors notice anything?
No! For the visitors the process is completely transparent.
Can I send the traffic of different countries to different websites (URLs)?
Yes! Through TrafficCleaner you can completely customize your settings. For example, you could send visitors from china to www.china.com and visitors from India to www.india.com, etc.
How do I see the number of visitors processed?
TrafficCleaner has a Statistics menu, which provides you detailed and real time statistics about your visitors.
How reliable is the service?
There are 2 answers to this question.
  • TrafficCleaner is designed in a secure way. This means that no matter if our server works or not, you will not lose any single visitor. We use an IFrame technique to check your visitors IP addresses. This technique ensures that the IP checking happens directly on your site (the visitor does not leave your site!) and thus you won't risk to lose a single visitor, even if our server has been "bombed"!
  • The second answer is related to the IP database. We update our IP database every 24 hours, so we can say that our service is as accurate as possible.
Can I modify filtering options? Settings?
Yes! Once you've signed up you get your own account. This means that you can set everything as you want and you can make modifications any time.
I have more entry pages (landing pages). Do I have to paste the code into those pages as well?
Yes, however we suggest opening a seperate account for each site.
I have more websites. Can I use your service on all of them only with one account?
Yes, however we suggest opening a seperate account for each site.
Why is TrafficCleaner triple search engines safe?
TrafficCleaner handles the search engines issue very importantly.

First of all, the code you will have to paste into your website(s) is a simple html code and has no influence or whatsoever on "spidering". The code does NOT contain any elements (i.e. redirecting) that may be considered "dangerous" from a search engines optimization point of view.

Further, we use an IFrame technique to check your visitors IP addresses. This technique ensures that the IP checking happens directly on your site (the visitor does not leave your site!).

Thirdly, TrafficCleaner never filters search engines, regardless of your "Filter settings". No matter from which country a search engine spider visits your site, TrafficCleaner will not interfere/disturb the spider crawling your site. To ensure this we use a double checking technique to identify search engines: first the IP address is checked, then the user-agent field is checked too, thus allowing to accurately determine if the visitor is a search engine or not.
What are the membership levels?
We have defined 3 membership levels:
  • Basic members can use certain services for free of charge without time limitation. Basic members have the opportunity to upgrade their membership to Premium level any time.
  • Premium members can use all services for a monthly fee.
  • Trial: each new member is given a 28 days trial period. During this period trial members can use all services for free of charge.
What are the differences between the membership levels?
The table below shows the features available for the different membership levels. Please notice that trial members can use the same services as premium members during the trial period (4 weeks).

How much do I have to pay for the premium membership?
The amount you will have to pay depends on your monthly traffic usage. TrafficCleaner.com will suggest a minimum Premium level based on your statistic during the trial period.
The current monthly fees are listed in the Upgrade menu of the member’s area.
What happens if I reach my monthly traffic limit allowed by my premium membership?
TrafficCleaner.com continuously monitors your traffic usage. We do not limit the service once you have reached your monthly traffic limit defined by your premium level.
Our support staff will contact you if you excessively and regularly overuse your limit and will adjust your monthly membership fee according to the corresponding premium level.
How can I cancel my membership?
Basic and Trial members can cancel their free membership by sending us a request through our support form.
Premium members can cancel the recurring of their membership any time by clicking on the “Cancel my membership” button in the Status menu. The successful cancellation will be confirmed on the website as well through an e-mail confirmation.
The membership level will be downgraded to the free Basic level once the expiry date – defined by the payment period – is reached.
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